“I think I need . . . no . . . no . . . well. . . let me see, OK, make that eight pieces of 4x4x10 treated lumber, now . . . nope, that’s not right,
OK, I’m sorry about this, I’m trying to read the list my carpenter gave me, and you wouldn’t believe what just happened on the ‘Crazy Pet Tricks’ TV program I’m presently watching, OK, so make that 10 pieces of 4 by, now . . . is that a 10 or a 12 — jeepers, if I brought this list into you, do you think you could help me figure out this guy’s writing?
That, my friends, if there was any doubt, is the wrong way in which to order building supplies over the phone.
So, in an effort to make your building or renovating experience as pleasurable and less stressful as possible, let’s go over some of the do’s and don’ts of ordering and receiving lumber.
Rule no.1, keep things clear, to the point, and simple.
When ordering products for delivery over the phone, first provide the clerk with your name and delivery instructions. Then state the name of the product desired, followed by the quantity. If the list you’re following was not prepared by yourself, be sure to study and understand its contents before you dial. And, please avoid the infamous voice call relay. Trying to focus on the voice of the person ordering the product, while hearing the faint, barking echoes being delivered by the guy on the couch eating a sandwich, whose receiving his instructions by the hired carpenter in some room 20 feet further away, will be painful for whoever’s serving you.
Best case scenario is to have the person who’s performing the task, do the ordering.
I’m always flabbergasted when I meet a customer, and it’s usually some little blue haired granny, who’s been given the task by their contractor of searching for and picking up a list of specialty items they’re totally unfamiliar with. That would be like granny asking her contractor to pick up the necessary ingredients for Crêpe Suzette.
Also, don’t be the fellow who walks up to the service desk, grabs a notepad from beside the cash, takes about 30 seconds to draw a series of sticks and rectangles, adds in a few numbers, then pushes the sheet back to the clerk with an inquiry as to how much it’s going to cost to build a deck of this size. Again, all we’re asking for is a little respect for the world of retail, and the consumer beside you who may not want to stick around while an attempt is made to decipher your chicken scratch.
If you’re the builder, and we’re talking about a relatively simple project, go to bed early, get up with the sun, make yourself a coffee, then sit down at your kitchen table and figure out exactly what products you think you’re going to require. Then, take that run down to your local building supply dealer.
Even with a complete list, there will likely be questions. However, it’ll be a much quicker procedure if you, as the builder, are prepared. If you’re not the builder, and simply want to get a quote on the material cost of a project, be sure to set up an appointment with an estimator. Calling to make an appointment, or requesting a meeting by e-mail with a specific estimator, is best. Dropping into a building supply center, and expecting an estimator to be free to give you immediate estimating service, is hit and miss. So, to avoid disappointment and loss of time, call ahead.
How to handle deliveries? One, be home. And two, clear the walking and dumping area of any obstacles. Power lines are the big ticket item the delivery trucks don’t want to snag. As a result, the driver’s eyes are usually looking up as they back up, and not down at the tricycle left carelessly at the edge of the driveway.
Next week, checking what you’ve received. Good building.