Case no.424, titled ‘The Not so Happy Camper’ has us examining the case involving a Mr. Lee K. Tent a.k.a. “the camper” and his frustrations with a building supply center that inadvertently burnt his marshmallows.
As the story goes, the camper ordered a bathroom vanity and sink combination, and was told the unit would take approximately two to three weeks to arrive. A few days into week two, the camper inquired as to the exact timing of the delivery, and was given a tentative date of Wednesday, the usual delivery day for this Toronto based manufacturer, in the week that was to follow. The camper was then cautioned that due to this particular week having a long weekend, with Monday being a holiday, the vanity unit could, and most likely would, be delayed until Thursday, or maybe even Friday of that same week.
Furthermore, the camper was also instructed that as soon as the vanity arrived, he would be called, and an arranged time for said delivery established.
With that knowledge tucked safely into his zippered chest pocket, the camper threw caution into the campfire, hedged the likelihood of a timely delivery with the prayer that a long weekend in Ontario wouldn’t have the 401 backed up from Belleville to Burlington, and in anticipation of a Wednesday delivery, instructed his plumber to arrive first thing Thursday morning.
Thursday morning arrives, along with the sun, chirping birds, a plumber with a full coffee thermos, but no vanity. Camper waits until noon to call, tells the salesperson he’s been paying a plumber to twiddle his thumbs for the last four hours, wants to know when he will be receiving his vanity, and further wants to know who’s going to compensate him for the time loss and money owed to his plumber.
With the answer to this request somewhat beyond the responsibility scale of the salesperson in question, it’s recommended to camper that he speak directly with management. Upon meeting the manager, our disgruntled soul simply states, “Hello, my name is Lee K. Tent, and just so you know, I’m not a happy camper.”
Why do people camp? What’s the attraction to leaving the safe confines of your home, your couch, your fridge, and especially a bathroom only 15 paces away, to live in a ghetto of tents and trailers, where the only hint of running water is the charming sound of your intoxicated neighbor urinating against the bumper of your pick-up truck?
Although sympathetic to the emotional stress and non-substantiated financial loss of this unhappy camper, the manager unfortunately had to school Mr. Tent on the fact his high risk renovation strategy was pretty well doomed from the moment he dialed 1-800-plumber.
The strategy to ordering cabinetry, appliances, or any type of product that requires installation, should be as follows. Once the product is ordered, and an approximate timeline of delivery is established, check the availability of your preferred licensed tradesperson. Don’t book a date, simply establish a week where this installer could be available. If the product you’ve ordered is going to require several weeks to arrive, have your supplier keep you updated on its progress. When you’re told of your product’s impending delivery to your home, notify, but don’t book your installer. There are too many variables, gremlins, and unknown forces out there that could still rain on your campfire.
Next, be home when the delivery crew arrives with your cabinet, making sure to having cleared the walkway. Installing a roll of protective cardboard felt on your floor, should this unit need to be carried to a specific area, is also a good idea.
Finally, inspect the unit. If there are no dents and scratches, if it’s of the right size and color, and if there are no reasons to demand its return, call your installer.
With the camper having failed to follow any of these precautions, he was left holding his uncooked sausage, with no further compensation provided. Case #424 closed.