Today we examine case No. 622, titled “Measure twice, order once,” involving a Mr. Joaquin D. Aster, aka the “walking disaster.”
Actually, Mr. Aster’s life isn’t so disastrous, but it is riddled with errors, errors that could be avoided by implementing a few procedural changes in his lifestyle.
Essentially, Joaquin is a risk taker, and for example, consistently walks into the grocery store without a written list. As a result, he always forgets the butter. Remembering milk and bread is easy, but without a list, forgetting to pick up the butter, unless you see it in someone else’s cart, is practically a given.
Coincidentally, Mr. Aster refuses to get the gas gauge fixed on his automobile, relying simply on whether the car feels heavy or not, and predicts the daily forecast based on the severity of his nasal condition.
To know one’s surprise, the walking disaster often finds himself trudging along the roadway, in the rain, carrying bags of groceries in both hands, still missing the butter.
Joaquin’s antics rarely involve personal or collateral injury, but this pattern of behaviour will cost a person time and money.
Which brings us to the case in point: Our Mr. Aster is looking to purchase a metal roof for his 40-plus-year-old home.
Installing steel roofing on a home is an excellent investment, and one that should last the full 50-year warranty period. However, and like a whole lot of quality products, things go a whole lot better when measurements are absolutely exact.
Achieving this goal requires that measurements be checked, then verified once again, by whomever will be installing the product.
I’m still amazed by supposed carpenters who enter a building supply centre, let the salesperson know their looking to build a deck, or frame a wall, then ask the question, “So, what am I going to need for the job?”
What kind of carpenter, or person given the task of building something, needs the help of a salesclerk to figure out what materials he would need to get a project constructed? And, who the heck hires such unqualified people?
Regardless, it happens too often.
In Mr. Aster’s case, he brought in a lined drawing of his roof structure, a relatively large roof outlay which included a number of peaks and valleys, and requested roofing tin be ordered according to the measurements on the plan.
Although there were no numbers or any indication of actual lengths on the drawing, Mr. Aster indicated the scale was of the standard quarter inch equals one foot type of measurement.
Ordering steel roofing is not like ordering asphalt shingles. One or two bundles of shingles under or over the estimated number required is of little consequence, due to asphalt shingles being relatively inexpensive and a product commonly carried in stock by most building retailers.
There are three manners, in general, by which steel roofing is ordered.
One, the installer simply dictates the lengths and number of sheets required.
Two, the installer measures the roof, peaks and valleys, then goes over these measurements with the salesperson, who orders the product.
Or three, and in the case of a new build, the truss lengths are provided to the salesperson by the roofing company, with the steel sheets and necessary trims and moldings ordered off these exact measures.
In this case, Mr. Aster refused to take the time to supply the salesperson with either of the first two options, and since there was no existing truss plan to follow, was insistent the roof drawing was accurate.
When Joaquin was informed of the possible risks of ordering off a paper drawing, he dismissed the advice to produce accurate measurements, signed the requisition, and informed the salesperson to go forward with the order. Weeks later, the steel roofing supplies arrived, with several sheet lengths being incorrect.
Who pays for this lost time, money, and frustration? Unfortunately, it’s the walking disaster. Case No. 622 closed.