With my broken elbow about to go under the knife in the next 15 minutes, the orthopedic surgeon pushed his way through the swinging doors of the surgical room, making his way towards the gurney on which I lay. “We’re doing the left elbow today, is that correct?” he questioned.
Being very careful not to respond “that’s right”, I simply stated “that is correct”. “OK then” he confirmed, to which he then lifted my forearm, pulled a wax pencil from his breast pocket, and drew a large “X” on my left elbow.
Here was a 50-something-year-old fellow, with years of education, practice, and probably a thousand repaired knees and elbows under his belt, relying on an “X” to remind him of what body part he was about to repair that morning.
A few months later, I’m buying sod from one of our local growers, and as he’s getting set to leave the property after dropping off the several pallets of rolled up lawn, he says to me with a smile, “Oh by the way, green side up.” To which I responded, “Okay, I’ll try to remember that.”
Before the procedure of using X’s, were perfectly good body parts being operated on? Or, without the 10-second ‘green side up’ product knowledge seminar, had somebody in the past really laid their sod grass side down? Not sure, could have happened. Regardless, the moral of these stories is that no matter what the education, experience, and overall competency of the people you’ve hired to perform a new build, or renovation work on your home, leave absolutely nothing to chance.
After 35 years in retail, along with having witnessed construction and finishing work done by any number of very qualified individuals, if there’s anything I can pass on to the next person or couple looking to build or renovate, it is this: “Thinking your contractor will make the right decision, without your input, simply because he’s knowledgeable and experienced, will disappoint you every time.”
So, how should the average homeowner equip themselves in order to avoid disappointment when building or renovating a home? One, educate yourself about the product you’ve chosen, including how it’s to be sealed, installed, and finished. Two, make a list, or plan, as to how you want your flooring or windows installed, then hand this over to your installer. And three, go over the installation strategy before work begins. Until humans develop the advanced mental capability of being able to link minds, you and your contractor will never be able to truly work as one. As a result, if you’re teaching class, and the fellow installing the windows at your home couldn’t remember whether you had wanted a sill extension or not, whereby seeking the information from your husband was fruitless, due to him abstaining himself from all decision making, then with time being of the essence, the contractor will most probably make a decision on your behalf, and likely the wrong one.
Educating yourself on how a product is to be installed is usually as simple as reading the back of the product box. Some ceramic floor and wall tiles, especially the long and narrow styles, recommend a 1/3 coverage, instead of the more standard 50/50 or brick type pattern of placement. However, if the installer, although well versed in ceramic, is unfamiliar with this new type of tile you’ve chosen, then these specialty tiles will most probably be installed in a very regular fashion. Will they look bad? Probably not. Will visitors realize the error while sitting on your bathroom throne? Most likely not. But, if you happen to be in the lobby or washroom of some fancy hotel, and you see a similar tile installed in the manner to which it was supposed to be, you will have wished you’d had taken the few minutes to read the back of the box.
Leave no decision to chance.